A Collaboration of Independent Clinicians
What are your fees for service? Most individuals have insurance coverage and a copay, co-insurance or deductible may apply. In most cases, if you have insurance that covers mental health services, your insurance may pay either a portion or you may be responsible for a discounted fee amount. Fees are determined by each provider for the initial visit and follow-up visits. For psychological testing, each hour used to administer testing, interpret testing results, and report writing is billed at a different, depending on the billable code or unit rate.
What insurance companies does your clinicians take? Resilience Therapy + Assessment Services contracts with various insurance companies and some clinicians contract with certain companies, while others do not. To check on benefit coverage, please call you insurance mental health plan. Please bring your insurance card to your first visit and a photocopy/scan will be made.
Do clinicians at Resilience prescribe medication? Yes, but only select providers. Resilience Therapy + Assessment Services does provide select psychiatric services with Dr. Cooper who is a conditional prescribing psychologist. At this time, he is only credentialed with Wellmark BCBS for medication management services. If you already have a psychiatric provider or would like referrals, our clinicians can work with you to make a referral. Our clinicians will provide coordination of care with your physician or psychiatric provider to assist you in obtaining a prescription for medication.
What ages of people or population do our clinicians see? Clinicians at Resilience treat a range of individuals. Some clinicians see children, adolescents or adults. Please check out each clinician’s biography for more information. In some cases, referrals to other agencies may be required for specific treatment issues.
Promptness - Arriving promptly will allow you to make the most of your available time.
Attendance - It is your responsibility to keep you scheduled appointments. Our office does not provide reminder calls for scheduled appointment times.
No-Show Policy - Cancellations of appointments must be received at least 24 hours in advance, some providers require 48 hours (preferably sooner). If you miss a session due to non-emergency circumstances, you may be charged a fee which is set by your provider. Should you need to cancel an appointment before the 24 hour (or 48 hours) window, our confidential voice mail system is provided for your after-hours and weekend convenience. If an office assistant does not answer, please use the voice mail system to communicate necessary information.
Payment - You are responsible for your bill at the end of each session. This includes your co-pay, co-insurance, unpaid deductibles, missed session fees, and unpaid claims. We accept personal checks, as well as cash, Visa, Discover and Mastercard. Resilience Therapy + Assessment Services reserves the right to postpose scheduling appointments with clients who carry a balance in excess of $300 until the balance is paid upon.
Emergencies - If you need immediate attention, please contact your local emergency services by dialing 911.
What to Expect //
Prompt Service - Our goal is to provide the best possible service. We will make every attempt to schedule appointments in a timely fashion based on the unique needs of the client. Because of the COVID-19 pandemic, it may take for us to respond, but we will attempt to respond as timely as possible. If we cannot meet your needs, we will work with you to find accommodations by referring you elsewhere.
Respect - Resilience Therapy + Assessment Services staff and clinicians members are committed to treat all clients with respect, regardless of race, age, gender, sexual orientation, or religious beliefs.
Confidentiality - We maintain the highest ethical and legal standards of confidentiality. Therapy sessions are strictly confidential and no records of counseling are available to anyone without your explicit permission and in accordance to state/federal law.
45-60 minute sessions - Our goal for your initial session is to make sure the clinician is able to address your needs and concerns. The first session or two will focus on your present concern along with a brief history of your symptoms/concern. Following sessions can focus on a variety of areas including exploring how the issue/symptoms became present and developing treatment goals. Your insurance company may dictate how long your session can last, please call your insurance company to understand your benefits.
Health Plans //
- Wellmark/Blue Cross Blue Shield
- Midlands Choice
- Health Partners
- Tricare *select providers
- VA Community Care Network *select providers
- United Health Care *select providers
- Out of Network/Out of Pocket